Introduction

• Record up to 9 Auto Attendant greetings.
• Load professionally recorded greetings for your Auto Attendant
• Guide callers with touch-tone menus to
• Local Extensions,
• Remote Extensions,
• Dial-by-Name Directory,
  
• Ring Groups
• Voicemail,
• Announcements.
• Play different greeting messages on each incoming phone line
• Schedule different greetings according to time-of-day and day-of-week.
• Dial-by-Name directory lets callers quickly find their party by entering the letters of their last name instead of their numeric extension.
• Automatically detect and route transmissions to a fax machine extension.
• Import any 3rd party professional greetings to use as Auto Attendant greetings.
• Create your own music-on-hold or advertising-on-hold simply by plugging in a CD player, stereo receiver, tape deck, or soundcard into AirWay Voice Mail's Audio In jack

Details

Caller Options at an Auto Attendant

1. Use Dial-by-Name Directory to locate their party.
2. Directly contact a Local or Remote Extension (111, 112, ... and 211, 212 ...)
3. Detect and route an incoming fax.
4. Choose a department (which rings a Ring Group)
5. Jump to another Auto Attendant
6. Leave a voicemail message with their party.
7. Listen to an announcement from their party.

Configuring the Auto Attendant is done with the Software.

AirWay Voice Mail Software - Configuring Auto Attendants

This Auto Attendant above might be associated with the message ...

"Welcome to our Company.

To reach a receptionist press '0' or stay on the line.
If you know your party's extension you may dial it now, or press '1' for our company directory.
For emergency technical support press '2'.
For sales press '3'.
Finally for more company information such as our address and product descriptions press '4'.

This message is probably a little verbose, but it gives you an idea of the flexability you have when configuring an Auto Attendant. Notice how incoming faxes are routed to the fax machine (which is plugged into extension 113), and if users don't press any buttons, they will go to the human receptionist at extension 111 - this is particularly useful for callers without a touch tone phone.

Configure the answering sequences as you like.

HOW: For example let an extension ring before the auto attendant picks up, or choose to have the auto attendant answer only on certain lines.

Link Auto Attendants together to help disseminate repetitive information.

Example: The first auto attendant could provide the name of your company, then provide choices to get additional information such as contact and mailing information, product or service information. At the same time, frequent callers can contact their party immediately.

Import professional greetings.

HOW: Take any prerecorded message and store it as a .wav file on your computer (lots of software can help you do this). Then download the sound files as an auto attendant, voicemail greeting, or even company promotional music-on-hold.

Option to screen incoming phone calls, then choose to accept or re-route the call.

HOW: Callers are asked for their name, when you pick up your office or cell phone, their name is played to you. You may then accept the call. If you decline the call, the call is re-routed as defined by you. For example you may choose to send the call to a colleague with a message saying you are busy, or have the caller sent to voicemail, or even have AirWay Voice Mail play a brief message saying you are presently unavailable. The choice is up to you.

Introduction

• 26 voice mailboxes (22 on AirWay Voice Mail 24)
• ½ hour message time-shared in any manner between all mailboxes.
• Increase voicemail message time up to 5 hours by adding ½, 1, 2 or 4½-hour voicemail memory cards (only on AirWay Voice Mail 48).
• Remote Message Notification - Receive automatic notification via cell phone, pager, or other external phone when a new office voicemail arrives.

Details

• Each unit includes one voice mailbox per Local Extension, 8 Remote Extension voice mailboxes, and 10 general use voice mailboxes.
• Works with telephones that have "Message Waiting" indicators.
• "Stamps" each voicemail message with the date and time at which it was recorded.
• Retrieve your message from any in-office or out-of-office telephone.
• Voicemail Forwarding - Forward messages to other voice mailboxes.
• Can be configured to play an announcement instead of offering the caller a chance to leave a message.

Introduction

• Callers hear a pre-recorded message "Please Hold" and then your music selection when the Auto Attendant transfers the call.
• Simply attach an audio device, such as a CD, tape, or audio output from a computer to the back of AirWay Voice Mail, then enable the Music-on-Hold in the software. AirWay Voice Mail uses a standard 1/8" inch mono phono jack - similar to most headphone jacks.
• While almost all callers with silence on the line will hang up in less than a minute, callers with music will stay on the line for a longer period of time.

Details

• Without Music-on-Hold enabled, callers will hear AirWay Voice Mail's default on hold beeping tone, and the extensions ringing.
• If you do not plug an audio device into AirWay Voice Mail, and you have Music-on-Hold enabled, callers will hear silence with no beeping tone.
• Lastly, if you have Music-on-Hold disabled and you have plugged an audio device into AirWay Voice Mail, callers will hear the music and a beeping tone.

Introduction

• AirWay Voice Mail can perform a series of call forwarding actions to try and reach you when you are not at your phone or your phone is busy.
• Under four conditions per extension (Busy, Not Answered, Screened, or Do Not Disturb), you can choose to route the call to either a Local Extension, a Remote Extension, a Ring Group, Voicemail, an announcement or even to another Auto Attendant.
• Re-routing possibilities are easy to configure with unlimited combinations.

Details

• Pre-configure AirWay Voice Mail to individually handle your company calls on all local, remote extensions, as well as extension ring groups.
• Each extension can be handled uniquely.
• Set up AirWay Voice Mail's call cascade sequences differently for both scheduling modes (office hours, and after-office hours).

Introduction

• Internal Local Extensions.
• Remote Extensions, such as pagers, cell phones or any other out of office telephone number, including long distance numbers.
• Ring Groups, such as a group of extensions that ring in unison.
• Voice Mailboxes.
• Calls can be forwarded manually, or from the auto attendant.

Details

• Forward calls using pre-configured Call Cascade sequences so that you can be found whether you are in the office or on the road.
• Callers hear music-on-hold during all transfers.
• Screen calls with our Call Screening feature.
• Combining Call Forwarding, Call Cascade, Remote Extensions and Auto Attendants creates a powerful method to consolidate all your remote offices and telecommuting employees.

Introduction

• Hold calls at any phone (even those without a hold button).
• Transfer calls to any local extension, remote extension, or ring group.

Details

• Place a call on hold temporarily while you transfer them to someone else in the office (press 'flash' and then the extension number). The caller will be taken off hold when the receiving extension is answered.
• To announce calls before transferring, put the caller on hold and dial the appropriate extension number. Once the person picks up their extension, you can ask them if they would like to receive the call or take a message. If they wish to accept the call, you can just hang up. If they don't wish to accept the call, you can press 'flash' '5' to return to the caller.

Introduction

• Hold calls at any phone (even those without a hold button).
• Transfer calls to any local extension, remote extension, or ring group.

Details

• Place a call on hold temporarily while you transfer them to someone else in the office (press 'flash' and then the extension number). The caller will be taken off hold when the receiving extension is answered.
• To announce calls before transferring, put the caller on hold and dial the appropriate extension number. Once the person picks up their extension, you can ask them if they would like to receive the call or take a message. If they wish to accept the call, you can just hang up. If they don't wish to accept the call, you can press 'flash' '5' to return to the caller.

Introduction

• Automatically queue calls on a first-in, first-out basis if a Local Extension or Ring Group is busy.
• Provide queued callers the option to leave a message, remain on hold or return to the auto attendant.

Details

• Callers in the queue hear music on hold, and a prompt that tells them that their party is still on the phone. If the extension has a voice mailbox, the caller has the option to leave a voicemail. If the caller came from an auto attendant, they also have the option to back up to the previous auto attendant or wait on the line to make a connection.
• You hear a single "beep-beep" when a call is queued at your extension, and a "beep-beep" for each additional person put in your queue.
• To cycle through the callers, press "flash 7" to reach the next person in the queue.

Introduction

Details

Introduction

• AirWay Voice Mail is capable of forwarding calls to up to 8 remote numbers.
• Remote Extensions can be any telephone that is outside the office. Cell phones, a home telephone number, a branch office number, even a fax machine can all be used as a Remote Extension.
• AirWay Voice Mail forwards the call to a remote extension by dialing out on one of your incoming phone lines. Thus any telephone number can be used as a Remote Extension.

Details

• Calls can be forwarded directly or screened.
• If you are unable to accept a call, the call can be transferred back to your office, sent to your voicemail, or given a busy signal - This is one example, but the settings can be defined by your Call Cascade settings.
• AirWay Voice Mail provides seamless call forwarding. Callers are not aware they are being transferred out of your office instead they hear uninterrupted music-on-hold.

Introduction

• Distinctive Ring allows 2 telephone numbers to reach the same physical incoming phone line.
• Two distinctive ring telephone numbers available on all lines.
• Identify the incoming call by the ring pattern before you pick up the phone. For example, create a short-short ring for sales and a regular ring for technical support.
• Distinctive ring numbers on AirWay Voice Mail's lines also have access to the auto attendant and all of AirWay Voice Mail's other call routing features.

Details

• Detect and route incoming faxes using distinctive ring on your fax line.
• Distinctive Ring coupled with Call Cascade, gives you an impressive ability to manage all of your incoming calls.
• Distinctive Ring is also branded or known as Ident-A-Call, Ring Master, Teen Service, Double Number, Personal Ringing, Ring Plus, Smart Ring Service, Special Ring, or Customized Ringing.

Introduction

• Enable Call Back, then connect to your office's local, remote, or Ring Group extension, or retrieve your Voicemail.
• Engage our Call Bridge feature to place calls through your office telephone lines from any remote location. Bill long distance calls or faxes directly to your business's savings plan.

Details

• AirWay Voice Mail can be programmed with up to 5 convenient call back numbers .
• When you travel, pre-configure AirWay Voice Mail or Switchboard to verbally instruct a hotel operator or office receptionist to transfer the Call Back call to your room number or extension.
• Use Instant Call Back feature to eliminate the fee phone companies charge to initiate a Call Back session.
• Enhance your long distance savings with restorable dial tone; place multiple calls during a single Call Back session.
• Additional, password-protected features give you access to Call Back / Call Bridge any time, anywhere, in complete security.

Let your long distance savings plan travel with you.

How does it Work?

Call Back Call Bridge, work together to allow you to place calls from your home / office when you are away. For example, you may be overseas at a hotel and wish to check your voicemail and place some calls. Instead of using the expensive hotel lines, you can have AirWay Voice Mail call you, then place calls through the AirWay Voice Mail. Check your voicemail then place several calls all while staying connected; this saves you re-connection fees and uses your long distance savings plan at the same time.

Call Back : is the process where AirWay Voice Mail call you at a remote location.

Call Bridge: allows you to use the AirWay Voice Mail phone lines to make outbound calls or transfers to local and remote office extensions. You will first need to call into the AirWay Voice Mail from an outside phone number.

There are two methods of Call Back:

Auto Call Back: A predefined number is calls once you initiate the call back. Program the number where you will be staying as the call back number. When you reach your destination, call your AirWay Voice Mail, let it ring twice, then hang up. The AirWay Voice Mail will call you back!

Prompted Call Back: Lets you change the call back number and any message played each time you initiate the call back. If you are traveling to a variety of destinations, or you don't know the telephone number of the hotel, you can change the call back number once you arrive at your destination.